Method of payment

Dear users of our services,
You can pay for our services in the following way:
1. Payment by cash
In our office at Ul. Slobode, Bijelo Polje, 84000 Montenegro-check our working time
2. Paying to the  account  (payments from other cities):
In order for the payment to the bank account of the agency to be done properly, you need the following information:
payer: name and surname of the reservation holder with the address of the apartment
purpose of payment: type of service example:  tickets, arrangement, accommodation ...
recipient: Rams Explorer d.o.o. - Travel agency Rams, 84000 Bijelo Polje
transaction account: 510-210258-57, CKB; 520-22087-65 Hipotekarna Bank;
Send a payment or payment receipt via e-mail to or via viber / whatsapp at +382 69 / 205-600 / 069 478 111
 3. Payment by bank transfer to the foreign currency account of the agency for payments from abroad:
In order for the payment to the foreign exchange account of the agency to be done properly, you need the following information:
IBAN ME25510000000021148465
Company name
DOO Rams Explorer
Slobode Bijelo Polje 84000, Montenegro
Important note: The total cost of transfer of money is paid by the user of services. Rams does not accept any costs incurred by transferring money. The costs of the sending and receiving bank are borne by the user of the services as a whole.
You can send swift about payment to e-mail to or via viber / whatsapp at +382 69 / 205-600 /69 478 111

4. ONLINE booking (credit card)

After forwarding the request for payment, wait 24 hours to receive the booking confirmation

Payment for products on our online store can be made in one of the following ways: payment cards - VISA, Maestro or MasterCard that support payment over the Internet. Card payments are made in cooperation with AllSecure doo and  Hipotekarna BANK and are done in a secure and certified manner through the AllSecure Paymet Gateway, by simply entering the data from the payment card.

After entering the card data and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for another purpose.

The transaction will be completed and the amount deducted from your account only when you receive confirmation of the selected service. In the event that payment is not completed, or the amount is not deducted from the account by the expiration of 14 days from the acceptance of your order, that order will be canceled and deleted. After the expiration of the 14-day period, the money reserved in your account will be released and will be available to you again. You can then repeat the same or a new order, and make a payment related to them.

Check with the card issuing bank to see if your card supports online payments.


Data protection: When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is the payment card information available to the merchant.

3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, guaranteeing customers the security of their purchases. Customer payment card numbers are not stored on the merchant's system and the registration itself is protected by SSL data encryption.

PCI DSS Standards - AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant's point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.



Reclamation: Client is obliged to present an eventual objection on the spot, during the travel and to make written notes about it with the representative from RAMS, that is, with an authorized person of the service provider. Client is obliged to deliver his written objection, together with a proceedings made with a RAMS representative, within 8 days since the last day of the program, and RAMS will answer on reclamation during 5 working days.  Rams is not obliged to consider any reclamation, which do not satisfy this conditions.


Refund money: In the case of a refund to a customer who has previously paid for one of the payment cards, in part or in full, and regardless of the reason for the refund, the refund is made exclusively through the same VISA, Maestro or MasterCard card used for payment. This means that our bank will, at our request, refund the funds to the cardholder's account.


Currency conversion: All payments will be made in Euros (€). If the payment is made with payment cards of foreign Issuing Banks, the transaction amount will be converted into the local currency of the cardholder, according to the exchange rate of Visa / Mastercard


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